NOTICE - CFM COMPLAINTS PORTAL MIGRATION ON WEDNESDAY, 1st FEBRUARY 2017



As part of our continuous commitment to provide better services to the consumers, CFM will be carrying out a portal migration and consolidation exercise with the Malaysian Communications and Multimedia Commission (MCMC) scheduled for Wednesday, 1st February 2017.

During the migration process, all new complaints will be automatically redirected to the new complaints portal at https://aduan.skmm.gov.my

For more information on the new portal and guide on how to lodge complaints, please click https://aduan.skmm.gov.my/Manual/MCMC_User_Guide.pdf

IMPORTANT: Please note that all complaints submitted to CFM before 1st February 2017 can still be accessed via our existing portal at www.complaint.org.my until further notice.

We sincerely apologize for any inconvenience caused.

"YOUR RIGHTS, OUR PRIORITY"

Portal Aduan CFM atau CFM Complaint Portal (CoP) adalah sistem pengurusan bagi aduan yang masih belum diselesaikan dengan objektif membantu pengguna melaporkan aduan yang masih belum diselesaikan mengenai perkhidmatan komunikasi & multimedia mereka. Portal ini membantu pengguna, pegawai CFM dan wakil pemberi perkhidmatan menyelesaikan aduan tersebut tanpa penglibatan pihak luar.

CoP dibangunkan menurut Kod Amalan Pengguna Am atau GCC, yang menggunakan prosidur standard dalam mengendalikan aduan dan pertikaian pelanggan.

Sekiranya anda ingin membuat sebarang aduan mengenai perkhidmatan komunikasi & multimedia,

sila kemukakan maklumat-maklumat yang diperlukan di Laman Web ini


TERIMA KASIH

CFM Complaint Portal (CoP) is an online unresolved complaint management system with the objective of helping users to lodge unresolved complaints regarding their communications & multimedia services. This portal assists the users, CFM officers and the service provider representatives in resolving the complaint without any external involvement.

CoP was developed according to CFM’s General Consumer Code of Practice or GCC, which utilises standard procedures in the handling of customer complaints and disputes.

If you have any Complaints relating to the Communications and Multimedia sector,

Please relay the necessary information through this website


THANK YOU